Looking for custom promotional products, corporate apparel and gifting? You’ve come to the right place.

Read on to learn about how to place an order –

You may already have a clear vision in mind, great! If you’re looking for some inspiration, start by browsing our online catalog here.

Once you’ve identified the product or style you’re after, send us an email and include the following information:

1. Ship-to address.
2. In-hands date: When you need to receive the order.
3. Item # & supplier or a description of the product you have in mind. Links to the products are strongly encouraged.
4. Item specifications: The specific style, color or size for the item.
5. Item quantity.
   • If applicable, please also include the number of garments in each size and color. Example: Small – 3, Medium – 7, Large – 5
6. The art or logo for your customized product.
   • Most of the custom products you will order require vector art, which is art that’s able to be manipulated (i.e. scaled up or down in size) while retaining all its features. In comparison, raster art is created using pixels that cannot seamlessly be manipulated while still looking clear, clean and crisp.
     • What we need – common vector file types: .ai .eps  .svg  .pdf (vectorized)
     • What will need to be converted – raster file types: .jpg .png
   • We are able to convert your raster art to vector art upon request. Depending on the project there may be an additional cost associated with the conversion. Learn more about vector art here.
   • Embroidered items use a special digitized file type. We will help you with creating digitized art throughout this process. Some digitizing conversions may also involve an additional cost.
   • If you would like assistance with creating or modifying art, we are also happy to offer design work at a low hourly fee.
7. Decoration color(s): The color or colors of your art to be decorated on the product.
   • The vast majority of custom products require colors in the Pantone Coated “PMS C” guide. Pantone Matching System colors are patented, standardized ink colors used by our industry decorators. If you do not have PMS C colors identified in your company’s brand or special art, we will work to identify matches based on the provided CMYK, RGB or Hex code colors provided. Learn more about color systems here.

An order acknowledgement will be shared by APS Communications as soon as we have the necessary information for the order. Acknowledgements will include pricing, production timeline and virtual mockups and/or product templates.

Note that mockups represent the overall concept for the product and do not necessarily reflect the exact look of the final decorated product.  Also keep in mind that colors will always look different on different screens and when printed out – which is where the importance of PMS colors comes in!

You will then review all details in the acknowledgement and give approval (or any additional edits) to share the purchase order with the supplier or decorator. Most of the time, a proof from the supplier will require your final approval before the order is released for production.  Your timely response to these requests for approval ensures that the order is produced and delivered along the quoted timeline.

We will share tracking information with you once the order ships from the supplier. Upon shipment of the order, you will receive the final invoice for the order via email.  Please wait to receive the final invoice to process payment – acknowledgements are not invoices.

Thank you for taking a moment to learn more about the order and fulfilment process.  Please never hesitate to reach out to your APS Communications representative with any questions or special requirements. We make every effort to accommodate reasonable requests!